Cancellation Policy

The AtoZ Janitorial can be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers and pros alike.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 24 hours (but more than 2 hrs) of your booking's start time.

Booking Cancellation Policy

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Same day cancellation fee

Cancel or reschedule 24 - 2 hrs before booking - $ 20 fee.

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Short notice cancellation fee 

Cancel less than 2 hrs before booking - Unable to refund.

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Missed appointment fee

A pro arrives for a scheduled booking, but they're unable to entry or get started - Unable to refund.